| Issue ID | 1621689 |
| Internal NHTSA # | 11282324 |
| Manufacurer | Mercedes-Benz USA, LLC. |
| Brand | MERCEDES BENZ |
| Model | GLK350 |
| Model Year | 2014 |
| File date | 25/02/19 |
| Component | AIR BAGS |
| Product type code | VEHICLE |
| Description of the problem | This vehicle is currently under a formal recall by mercedes (nhtsa id# 19v010 - pnd tak phase 4). This complaint involves the lack of timeliness in resolving & correcting the issue. The recall letter states that deployment of the passenger-side airbag can cause "... Serious injury or death." because of this warning, we are unable to accept passengers and are forced to limit driving the car without risking harm (or death) to ourselves or others. The recall notification letter was received in early 2019, but are told that parts necessary for the repair are estimated to be available in the 3rd quarter of 2020 (~18 months). For this extended time, we are expected to drive this car without regard to risk of injury or death; which is unacceptable to us. Not to mention the duress and anxiety placed upon us during this time. There seems to be no hurry or rush on behalf of mercedes, and their efforts to bring the airbag manufacturer (takata) seem negligent. When asked of the possibility to replace the airbag at our own expense, the local service rep advised us that this part is not available. To conclude, we feel this situation places us at undue duress and extended exposure to injury or death, should an accident occur prior to the "scheduled" repair. |
| Vehicle Mileage at Failure | 52000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | AMERICUS, GA |
| VIN pattern | WDCGG5HB4EGXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
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| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
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